911 Training

Telecommunicator Training Program

Washington State’s 911 System and 911 services are a vital part of our state’s emergency response and disaster preparedness system. Highly trained 911 personnel are vital to an effective public safety response. The 911 Telecommunicator Training Program offers essential training to the very first of the first responders - telecommunicators working in 911 emergency call centers. The training program is managed by the State Enhanced 911 Coordination Office (SECO) in collaboration with the 911 Advisory Committee (AC) Training Subcommittee.

Our training courses meet current APCO/NENA training standards and are designed to augment and enhance existing PSAP agency specific training programs. Successful completion of knowledge assessments in our courses result in statewide recognition of achievement with continuing education requirements. We embrace technology and offer online and in-person classes. Our certified instructors are highly trained 911 professionals currently employed at PSAP’s within Washington State. Our classes allow participants to work with the instructors and other students to share knowledge, insights, and approaches to both similar and unique challenges encountered in the PSAP.

Our basic call taking and dispatching courses provide up-to-date information in: effective crisis communications, Next Generation 911 and location technologies, call processing, law, fire, and EMS dispatching procedures, stress management, deaf and hard of hearing training for call takers and other topics of essential knowledge and skills. These skills are necessary for telecommunicators to meet the demands of this critical work. The Learning goals in our Public Safety Communications Center Supervisor course focus on the knowledge, skills and abilities required of supervisors and managers to effectively build and lead successful teams. Our CTO course and workshops are offered to CTO’s and those tasked with training in their agency to help them in their vital role providing new-hire and in-service training to their PSAP personnel.

These courses are available to all currently employed 911 telecommunicators working in PSAP’s throughout the state. 911 course information is available at mil-911training@mil.wa.gov
Additional training is available through the Washington Chapter of APCO/NENA to enhance training topics. The spring and summer forums provide specific training to the Public Education, Training Coordinators and the County Coordinators. The forums are typically conducted over a two-day period.

The Washington State Conference spans three-days with a variety of classes offered for telecommunicators and other 911 professionals. For additional information, please see the Washington APCO/NENA webpage.