Enhanced 911 (E911) Training

WA Criminal Justice Training Commission (WSCJTC)

Though WSCJTC will no longer be managing the telecommunicator training program after June 30, 2019, the program will continue and be coordinated under the collaboration of the State Enhanced 911 Coordination Office, the 911 Advisory Committee Training Subcommittee, and Washington Emergency Management Division Training Unit. Curriculum and processes are being built and we anticipate the first class will be conducted in the fall of 2019. We hope that this change will result in more flexibility in curriculum and more control of the program by the 911 community. We will continue to work closely with WSCJTC to ensure coordinated training with first responders.

E911 Coordinator Forums

The State E911 Office has partnered with the Washington Chapter APCO/NENA to enhance training topics. The State E911 Office will continue to provide three training sessions annually for the E911 coordinators. This training affords the coordinators an opportunity to network with their peers, to gain first-hand working knowledge of the 911 systems, to meet individually with State staff to become informed of changes in policies, laws and regulations, as well as meet their contractual requirements to receive financial support.

The forums are typically conducted over a day and one-half period. All E911 coordinators with state contracts are mandated to attend with expenses reimbursed. Further details on reimbursements can be found in the E911 Coordinator Forum Policy or by contacting state office staff.

Deaf and Hard of Hearing Training for Call Takers

Deaf/Hard of Hearing Training for Call Takers has been designed in alignment with the APCO APC/NENA ANS 3.105-1-2015 Communication Center standard. This in-depth course provides 911 call takers, dispatchers and emergency responders a well rounded knowledge of the telecommunications technologies,  populations and communication methods and strategies that support the best possible outcome in every call involving a person who is deaf, hard of hearing, late-deafened, deaf-blind or speech disabled.

Download the latest schedule here.